Home
Support

How Can We Help?

Find answers below or contact the team directly. Most questions are covered here.

Contact Support

Send a support, billing, privacy, or legal request. Do not include passwords, payment credentials, or Apple Health records.

Getting Started

Accounts are optional. You can complete setup, generate workouts, and subscribe without signing in. If you want backup and sync across devices, open Settings or Cloud Backup and choose Sign in with Apple or Sign in with Google.

About two minutes. During setup, you’ll set your training experience level (beginner, intermediate, or advanced), available equipment, and how many days per week you can train. Your first periodised programme is generated immediately after.

Whatever you have access to. During setup, you tell Strenua what equipment is available — full commercial gym, home dumbbells, barbell-only, or bodyweight. The programme adapts exercise selection to match your setup.

Not currently. Strenua is available for iPhone and iPad, and an Android version has not been announced.

Membership & Billing

Strenua offers monthly and yearly auto-renewable subscriptions. The app and Apple purchase sheet show the current localized price, billing period, and any introductory offer available for your account before you subscribe.

If your Apple Account is eligible for an introductory trial, the trial length and renewal price appear on the paywall and Apple purchase sheet before you confirm. Eligibility is determined by Apple for the relevant subscription group.

Open your iPhone Settings, tap your name at the top, then Subscriptions. Find Strenua and tap Cancel Subscription. You’ll keep access until the end of your current billing period. Strenua cannot process cancellations directly — all subscription management goes through Apple.

Refund requests are handled by Apple, not Strenua. Visit reportaproblem.apple.com, sign in with your Apple Account, find the Strenua charge, and follow Apple’s refund-request process.

Open Settings → your name → Subscriptions → Strenua to see the plan changes Apple currently offers and when a selected change will take effect.

Your on-device training data stays on your iPhone — it’s never deleted by cancellation. You lose access to the intelligent programming features (new workout generation, autoregulation adjustments) but retain your training history. You can resubscribe at any time to resume.

Training & Programme

You log weight, repetitions, and optional Reps in Reserve (RIR). Strenua uses completed performance to guide the next prescription. A load only increases when the configured progression conditions are met; missed targets never produce a heavier recommendation.

Periodisation is the organisation of training into planned phases. For trained strength and hypertrophy users, Strenua uses a four-week cycle that changes sets, rep ranges, and effort targets across accumulation, progression or intensification, and deload work.

A deload is a planned reduction in work sets with easier effort targets. Strenua schedules the fourth week of a trained-user cycle as a deload, and deload performance is not used as the next progression anchor.

Yes. You can build your own collection of personalised exercises and swap exercises within a session. The programme will adjust subsequent sessions based on whatever you actually perform. The autoregulation adapts to your real training, not just what was prescribed.

New or untrusted exercises begin with guided calibration instead of a guessed weight. From there, Strenua uses logged performance and the equipment’s valid increment. Beginners use double progression and must reach the top of the rep range at the intended effort on two completed exposures before load increases.

Privacy & Data

Workout generation and training calculations run on your device. Workout data is stored locally and, when you sign in, selected profile, workout, personal-record, custom-exercise, and template data is also stored in Firebase for backup and restore.

If you sign in, Strenua processes an account ID, optional email and display name, cloud-backed profile and training data, synchronization metadata, and subscription information. Health restrictions stay on-device unless you explicitly enable their cloud sync. See the Privacy Policy for the complete list.

Yes. Core workout generation, logging, and autoregulation work offline. Sign-in, cloud sync, backup, restore, and App Store subscription checks require an internet connection.

Use Delete Account in the app’s account settings. This removes the Firebase account and its cloud-backed data. It does not cancel an App Store subscription, which you manage separately in Apple Account settings. Use the support form below if you need privacy help.

Yes. With your permission, Strenua reads the HealthKit categories shown in Apple’s permission prompt and writes completed workouts. HealthKit records are not included in Strenua’s Firebase backup.

Technical Issues

Ensure you’ve completed the initial profile setup (training level, equipment, frequency). If the issue persists, try closing and reopening the app. Programme generation runs on-device and requires no internet, but it does need your profile to be complete.

First, check that the subscription is active in Settings → your name → Subscriptions. If it is active but Strenua does not recognise it, tap Restore purchases on the paywall. If the problem continues, use the support form with the app version and the error shown; never send payment credentials.

Try closing and reopening Strenua, then confirm you are using the latest app and iOS versions. If the problem continues, use the support form with the app version, iPhone or iPad model, iOS version, and the screen where the slowdown occurs.

Check that notifications are enabled for Strenua in Settings → Notifications → Strenua. Also check that Do Not Disturb or a Focus mode isn’t blocking them. Strenua only sends notifications if you’ve opted in and have a session scheduled.

Use the support form with a description of what happened, what you expected, and your iPhone or iPad model and iOS version. Never include passwords, payment credentials, or health records.

Still need help?

If you couldn't find your answer above, reach out directly. We read every message.